Frequently Asked Questions
Everything you need to know about your Ferro Concepts experience.
What is the standard shipping timeframe?
Domestic orders typically process within 1-2 business days and arrive within 3-5 business days. International shipping times vary by destination and selected carrier.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition releases may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Do you offer international shipping?
Yes, we ship worldwide. Please be aware that customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my gear to ensure longevity?
To maintain the integrity of the fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid bleach and high-heat tumble drying.